Personal Data Protection ezyspin
ezyspin respects the privacy of every member and takes our responsibility in handling your personal information seriously. This Privacy Policy clearly explains how your data is collected, used, stored and protected on our platform.
Updated: January 2026Our Commitment
Your Privacy, Our Priority
We built the ezyspin platform on trust. Every decision regarding your data is made with security and transparency as the first consideration.
High-Level Data Encryption
All personal information and financial transactions are transmitted over encrypted SSL connections, keeping your data secure at all times when using ezyspin.
Full Account Control
You have the full right to access, correct or request deletion of your personal information at any time through ezyspin's customer support channels.
No Sale of Data to Third Parties
ezyspin does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
International Licensing Compliance
As a platform operating under international licensing, ezyspin adheres to strict data protection standards to ensure that information is handled responsibly.
Full Transparency in Data Collection
We only collect information necessary to operate the ezyspin service, and every purpose for collection is clearly stated in this policy.
24/7 Privacy Support
Any questions or concerns regarding your data privacy can be directed to our support team, which operates 24 hours a day, 7 days a week via live chat and email.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by ezyspin ("we", "our platform") and applies to all users who access the ezyspin.net website, including registered members and visitors. By using the ezyspin platform, you agree that your personal information will be handled in accordance with the terms set out in this Privacy Policy.
We reserve the right to update this policy from time to time in line with changes to law, technology or operating procedures. Any material changes will be communicated to members via email or an in-account notice. It is your responsibility to review this policy periodically.
This Privacy Policy should be read together with the ezyspin Terms & Conditions. In the event of any conflict, this Privacy Policy will apply to matters relating to personal information.
2. Personal Information We Collect
To enable ezyspin to provide safe and responsible online casino and sports betting services to Malaysian players, we collect various categories of personal information as follows:
Account Registration Information
- Full name as stated in a valid identification document
- Identification card number (MyKad) or passport for identity verification purposes
- An active email address for account communications
- A mobile phone number registered in Malaysia
- ezyspin account username and password (stored in encrypted form)
- Date of birth to confirm that the player meets the minimum age requirement of 21 years
Financial and Transaction Information
- Deposit and withdrawal details including the payment method used, such as Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
- Financial transaction history within your ezyspin account
- Information required for the KYC (Know Your Customer) verification process
Usage and Technical Data
- IP address and device information used to access the platform
- Web browser type, operating system and screen resolution
- Cookie data and similar tracking technologies used to improve the user experience
- Game activity logs including the date, time and type of game played
- History of interactions with our customer service
Communication Information
If you contact the ezyspin support team via live chat or email, we will retain a record of that communication for reference and service improvement purposes.
3. Purpose of Using Personal Information
The personal information we collect is used solely for legitimate purposes necessary for the operation of the ezyspin platform. Such use covers the following:
Account Management and Identity Verification
We use your information to verify identity, create and manage your ezyspin account, and ensure login security. This verification process also serves to comply with international licensing requirements and prevent misuse of the platform by irresponsible parties.
Processing Financial Transactions
Payment details are required to securely process your minimum deposit of RM50 and minimum withdrawal of RM100. This information is also used to verify transactions and issue the necessary financial records.
Service Delivery and Support
Usage data helps us understand your needs and deliver better customer support. Our team, which operates 24/7 in Malay and English, uses this information to resolve queries more quickly and accurately.
Security and Fraud Prevention
We analyse usage patterns and technical data to detect suspicious activity, prevent unauthorised access and protect the integrity of the ezyspin platform and all member accounts.
Service-Related Communications
We use your email address and mobile phone number to send important account notices, security updates and promotional information related to ezyspin services — subject to your communication preferences.
Legal and Regulatory Compliance
As a platform operating under international licensing, we are required to retain certain records and disclose information to relevant authorities when required by law.
4. Sharing and Disclosure of Information
ezyspin does not sell or transfer your personal information to third parties for commercial marketing purposes. However, in the following limited situations, information may be shared:
Trusted Service Providers
We work with selected third-party service providers such as payment processors and game platform providers. Each of these providers is bound by strict confidentiality agreements and is only permitted to use your information for the purposes specified.
Legal Requirements
We may disclose your personal information if required by a court order, direction from a regulatory authority or any applicable legal requirement under the relevant jurisdiction.
Protection of Rights and Security
In certain situations involving security threats, suspected fraud or serious breaches of ezyspin Terms & Conditions, we reserve the right to share relevant information with the appropriate parties to protect the legitimate interests of all involved.
⚠️ Please note that ezyspin does not share your personal information with companies unrelated to platform operations for any third-party marketing or advertising purposes.
5. Use of Cookies and Tracking Technologies
The ezyspin platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies required for basic platform functions such as login verification and session management
- Performance cookies that collect information about how visitors use the website for improvement purposes
- Functional cookies that allow the platform to remember your preferences such as language and display settings
You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some ezyspin platform features.
6. Data Retention and Security Measures
The security of your personal information is ezyspin's top priority. We implement a range of robust technical and organisational measures to protect your data from unauthorised access, modification, disclosure or destruction.
Encryption and Technical Security
All data transmitted between your device and ezyspin's servers is encrypted using SSL/TLS technology. Account passwords are stored as irreversible hashes. Our systems are also protected against cyber attacks such as repeated login attempts and unauthorised access.
Data Retention Period
We retain your personal information for as long as your ezyspin account is active or for as long as required for service purposes. Financial data and transaction records are kept for the period specified by applicable licensing and legal requirements. Once the retention period ends, data will be securely deleted or anonymised.
Internal Access Controls
Access to member personal information within the ezyspin organisation is restricted to staff who require such access to carry out their duties. All access is logged and audited on a regular basis.
7. Cross-Border Data Transfer
As an online platform operating under international licensing, your personal information may be processed and stored on servers located outside Malaysia. When such transfers occur, we ensure that a level of protection equivalent to the standards set out in this Privacy Policy is maintained.
All international data transfers are carried out with appropriate security controls, including data processing agreements with recipient parties that bind them to equivalent data protection obligations.
Your Rights
ezyspin Member Privacy Rights
As an ezyspin member, you have the following rights regarding your personal information. Contact our support team to submit any request.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
Right to Restrict Processing
You may request that we limit how your data is processed in certain situations permitted by law.
Right to Data Portability
You have the right to receive a copy of your data in a machine-readable format for transfer to another service.
Right to Withdraw Consent
Where processing relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.
Right to Lodge a Formal Complaint
If you are not satisfied with how we handle your data, you have the right to submit a complaint to the relevant regulatory authority.
8. Age Restrictions and Protection of Young People
The ezyspin platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals below the specified age limit. The ezyspin account registration process requires age verification through a valid identity document.
If we find that personal information has been collected from an underage individual without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who discover that their child has registered an account should contact our support team immediately.
9. Enquiries, Complaints and Contact Us
If you have any questions regarding this Privacy Policy, wish to submit a request relating to your privacy rights, or wish to report any concerns about the handling of your personal data, please contact our team via:
- Live chat available 24 hours a day, 7 days a week directly through the ezyspin platform
- Email us at [email protected] — our team will respond within a reasonable timeframe
We are committed to addressing every privacy-related enquiry and request seriously and within a reasonable period. Our support team is ready to assist you in both Malay and English.
FAQ
Frequently Asked Questions on Privacy
Answers to questions frequently asked by ezyspin members regarding data handling and privacy.
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